You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. For products that were part of a promotional offer or bundle, the refund amount will be adjusted accordingly to reflect the actual value of the returned item(s).
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as it may take additional time for the refund to be posted to your account. If you've done this and still have not received your refund, please contact us with your order details and payment information. We will investigate the matter and work with the payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification to ensure the funds are properly credited to your account.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Foottone
Address: 1623 Clover Drive, Colorado Springs, Colorado
E-mail: [email protected]
Phone: +1719-337-8731
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
