Hey there! At Foot to Nest, we’re not just another online shop—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her garage in Colorado, one thing hasn’t changed: we read every single message that comes our way. Seriously, Sarah still replies to emails herself when she’s not busy testing new sneakers!
Got a question about sizing? Not sure if those boots will survive a Colorado winter? Or maybe you just want to chat about your latest hiking adventure—we’re all ears. We’ve found that some of our best product ideas come from casual conversations with customers like you. Last year, a customer’s offhand comment about needing wider toe boxes led to our best-selling trail runners!
Here’s how you can reach us (and yes, a real human will respond—no robots here!):
P.S. If you’re emailing about an order, include your order #—it helps us pull up your details faster. And if you’re sharing feedback about our new hiking socks? Well, you might just get a handwritten thank-you note along with your next order. We’re old-school like that.
Honestly? Because we use your feedback to make actual changes. When dozens of you said our checkout process was confusing last spring, we redesigned it within two weeks. When a customer mentioned her kids kept stealing her slippers, we launched a kids’ line. So whether it’s a complaint, compliment, or crazy idea—don’t hold back!
"I emailed about a defective zipper at 9pm on a Sunday and got a shipping notification for the replacement before I woke up Monday. That’s when I knew this wasn’t just another shoe company."
— Jamie R., loyal customer since 2021
